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If any one can explain this I would greatly appreciate it .... please

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I just had a site go live. It is an e-commerce site for my company. Me and another co worker debugged the crap out of this site to the point which we thought for sure it was as close to error proof as possible. Come to find out it works great until it gets more than 5 users on it. We had up to 14 at one time. The code started crashing. Emails weren't getting sent and the ones that were, didn't have all the information it was supposed to have in it. I used the accounts that crashed it again to re-enact the error but the code held up beautifully. There were also maybe 2 people on the site. Will extreme use crash a site like that? How can I stop that from happening again?

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