Hi,
The F1 Help stopped working in my VS 2010 Pro SP1 environment. I re-installed VS 2010 Pro, SP1 and .NETFramework 4.0 but the problem remains. Most of the time the command to "View Help" or F1 does absolutely nothing. But I have observed an error produced by HelpLibAgent.exe with the following log data-
The .NET Runtime error details include:
"Application: HelpLibAgent.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.TypeInitializationException
Stack:
at Microsoft.Help.HelpListenerUXProgram.IsAlreadyRunning()
at Microsoft.Help.HelpListenerUXProgram.Main(System.String[])"
The Application error details include the following:
"Faulting application name: HelpLibAgent.exe, version: 1.0.40219.1, time stamp: 0x4d5f1a09
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1677
Exception code: 0xe0434352
Fault offset: 0x000000000000940d
Faulting process id: 0x14c8
Faulting application start time: 0x01ceb17e95703d99
Faulting application path: C:\Program Files\Microsoft Help Viewer\v1.0\HelpLibAgent.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll"
The WER Internal Meta Data.xml is:
"6.1 7601 Service Pack 1 (0x30): Windows 7 Professional Professional 7601.18229.amd64fre.win7sp1_gdr.130801-1533 1130 Multiprocessor Free X64 1033 7700 C:\Program Files (x86)\Microsoft Visual Studio 10.0\Common7\IDE\devenv.exe "C:\Program Files (x86)\Microsoft Visual Studio 10.0\Common7\IDE\devenv.exe" "C:\Users\Roger\Documents\Visual Studio 2010\Projects\REHSilverSite\REHSilverSite.sln" CLR20r3 helplibagent.exe 1.0.40219.1 4d5f1a09 System.Xml 4.0.0.0 4ba1dfec 710 27 System.TypeInitialization 6.1.7601.2.1.0.256.48 1033 da83 da83a87bfe0aee6e097244686698b06f 2e9f 2e9ffedbba109a295e4ac2b24e30a3be EADB7A8B-01DC-4B8C-973A-7ADEA395F5CB 1028_Dell_STU_1645 Dell Inc. Studio XPS 1645 A13"
I have the WER appcompat.txt and WER mdmp.txt data if that would help diagnose the problem.
The details of my VS2010 environment are as follows:
"Microsoft Visual Studio 2010
Version 10.0.40219.1 SP1Rel
Microsoft .NET Framework
Version 4.0.30319 SP1Rel
Installed Version: Professional
Microsoft Office Developer Tools 01018-587-0230002-70169
Microsoft Office Developer Tools
Microsoft Visual Basic 2010 01018-587-0230002-70169
Microsoft Visual Basic 2010
Microsoft Visual C# 2010 01018-587-0230002-70169
Microsoft Visual C# 2010
Microsoft Visual C++ 2010 01018-587-0230002-70169
Microsoft Visual C++ 2010
Microsoft Visual F# 2010 01018-587-0230002-70169
Microsoft Visual F# 2010
Microsoft Visual Studio 2010 Team Explorer 01018-587-0230002-70169
Microsoft Visual Studio 2010 Team Explorer
Microsoft Visual Web Developer 2010 01018-587-0230002-70169
Microsoft Visual Web Developer 2010
Microsoft Web Deployment Projects 2010 01018-587-0230002-70169
Microsoft Web Deployment Projects 2010
Version 10.0.30319
Crystal Reports Templates for Microsoft Visual Studio 2010
Crystal Reports Templates for Microsoft Visual Studio 2010
Document Well 2010 Plus 1.0.10916.0
Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2529927) KB2529927
Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2542054) KB254205
Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2548139) KB2548139
Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2549864) KB2549864
Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2565057) KB2565057
Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2635973) KB2635973
Hotfix for Microsoft Visual Studio 2010 Professional - ENU (KB2813041) KB2813041
Microsoft Team Foundation Server 2010 Power Tools 3.0.30423.0
Microsoft Visual Studio 2010 Professional - ENU Service Pack 1 (KB983509) KB983509
Microsoft Visual Studio 2010 SharePoint Developer Tools 10.0.40219
Microsoft Visual Studio 2010 SharePoint Developer Tools
Microsoft.VisualStudio.QuickAccess.Package 1.0
MySQL Connector/Net 6.5.4.
OptionsPageImpl 1.0
PowerCommands for Visual Studio 2010 1.0
QuickFind 1.0
Security Update for Microsoft Visual Studio 2010 Professional - ENU (KB2644980) KB2644980
Security Update for Microsoft Visual Studio 2010 Professional - ENU (KB2645410) KB2645410"
I hope I have provided enough info for an expert (which I , obviously, am not) to diagnose this problem and help me get back to work.
Thank you,
Roger Hill